For more details, read our "HOW TO MEASURE" page.

For more details, read our "HOW TO INSTALL" page.

We offer free shipping worldwide, no matter the size of your order.

After placing your order, we send you an order confirmation email. Once your order has shipped, we will send you the tracking information.

YES! For larger sizes, please reach out to our customer service team for assistance —— Email: support@canisteoblinds.com

YES! Our systems are designed to work universally for both wall mounting and ceiling mounting. The installation manual provides clear instructions for both options.

No, you don't need to remove the motor from the shade to charge it. Simply plug the charger into the USB-C connector on the motor head while it is installed.

It typically takes 5 to 6 hours to fully charge the motor.

The motor LED flashes red when opening or closing the shades, and it also indicates low battery.

The motor LED flashes green while charging the motor. ; The motor LED turns solid green when the battery is fully charged.

No, it cannot. Both the motor and battery feature integrated overcharge protection circuits. This ensures that the battery will limit the charge when plugged in longer than necessary, preventing overcharging.

Option 1: If you prefer a hard-wired solution, you can leave the motor plugged in. Please contact our customer service for hardwired shades.

Option 2: You can rely on your battery and charge it after approximately 600 cycles, which equates to roughly every 6 months.

No, the battery is designed to last the full lifespan of the motor.

1. Motor is in delivery mode: The motor is in delivery mode to prevent the blind from being activated before installation. This mode ensures the shades will not operate until properly set up.

2. Remote cannot control the shades: Refer to the manual to pair the remote control with the shades for programming.

3. Motor battery is dead: Charge the motor using a USB-C cable.

4. Remote battery is empty: Replace the batteries in the remote to restore functionality.

When setting up the motor for the first time and after it's paired to a channel, follow these steps to establish limits: 1. Verify Direction: Press UP and DOWN simultaneously to ensure the correct direction. 2. Set Top Limit: Adjust the shade to your desired top limit position.Press and hold UP and STOP until the motor jogs and beeps to confirm the top limit.

3. Set Bottom Limit: Lower the shade to the bottom position.Adjust it to your preferred bottom limit position. 4. Press DOWN and STOP until the motor jogs and beeps to confirm the bottom limit.Confirmation: Once set, the motor is programmed and ready to operate normally.

Adjusting the Top Limit: 1. Move the shade to a position near your desired top limit. 2. Press and hold UP and STOP until the motor jogs, then release. The motor will enter step mode, allowing you to fine-tune the position. 3. Once adjusted, press and hold UP and STOP again until the motor jogs to confirm the new top limit.

Adjusting the Bottom Limit: 1. Move the shade to a position near your desired bottom limit. 2. Press and hold DOWN and STOP until the motor jogs, then release. The motor will enter step mode, allowing you to fine-tune the position. 3. Once adjusted, press and hold DOWN and STOP again until the motor jogs to confirm the new bottom limit.

Battery depletion: The motor may lose its set limits if the battery is dead.

Accidental reset: The motor could lose its limits if someone accidentally resets it to factory settings.

YES! On a multi-channel remote, you can configure it to display only the channels in use. For instance, if you have 9 motors, you can set the remote to an 9-channel mode.

To adjust the channels: Press the left and right buttons simultaneously for 3 seconds. Then press the STOP button.

Channel 0 is used to control all motors programmed to the same remote at once. For example, pressing the up button on channel 0 will raise all blinds that are linked to that remote simultaneously.

To program another channel to your motor, ensure that the motor's limits are properly set to normal operational mode. This step is necessary for the motor to accept programming from additional channels or transmitters.