The first shade arrived and it had a small dent in it, I contacted the seller and they are sending me a new one... I ordered a second shade and it is perfect. They look like Hunter Douglas and their motorized shades are less than a non-motorized Hunter Douglas. I am putting them on all of the bedroom windows in our house that we are living in while we build a new house. As long as they keep working, (and I can see no reason they won't as the construction is solid) I am going to put dozens of them in my new house. They are well made, their support is great.